Billing & Customer Care App

HuviTek > Mobile App Development > Billing & Customer Care App

Project Details

  • Billing & Customer Care App
  • Telecommunication
  • Mobile App Development
  • Kotlin, Swift, Java, MySQL

Client Needs/Challenge

The client is the largest operator in Vietnam with over 10,000 employees / transactors and owns more than 65 million mobile subscribers. Large scale also poses challenges for carriers in developing management systems and delivering instant services to users.
To solve this problem, they needs to build a mobile application system for employee to use for directly deploying services at home to customers as well as deploy services outside the transaction counter.


HuviTek, with the advantage of human resources and a solid technological foundation, has been selected by the client to become a reliable partner in the implementation of the transaction management system and service development project. Quickly grasping the needs of customers, HuviTek proposed to deploy the project under the Agile. At the same time, fully apply IT BA process, closely combining with the partner’s PO to build business documents and the system.

Main Features

  • 2 Login Methods
    • Account and password
    • Fingerprint
  • Sales management
  • Warehouse management
  • Sales Utilities
  • Subscriber Development Activities Management
  • Mobile subscribers service & management
  • Fixed subscribers service & management
  • Request management
  • Visualization Report
  • Account information management
  • Privacy setting
  • Notification

Scope of work

  • Validation of functional, non-functional requirements
  • Finalisation of detailed technical architecture and design
  • Set-up and configuration hosting environment
  • Backend development
  • Development of the mobile apps
  • Unit testing
  • Funtional testing
  • Performance testing
  • Submissions to app stores
  • Robust project management through software development lifecyle


  • Successfully deployed the project on iOS and Android platforms
  • After the first year, mBCCS system has met over 70% of services on Mobile App compared to web application version